CALL 803-920-9314

Two main methods of communication in corporate offices are very well known: PBX, short for Private Branch Exchange, and VOIP, which means Voice over Internet Protocol. The first is that PBX uses physical machines to handle phone conversations inside a company; on the other hand, VOIP uses internet connections to do communication jobs. Both are very important to keep everyone connected in the company, helping people work together inside and making contact with customers and partners outside.

Telephone systems are critical in the business sector for many reasons. They are the primary way to talk with others, helping workers arrange work, exchange details, and speak with clients effectively. Moreover, a dependable telephone network improves how professional and trustworthy a business appears, which is vital for creating trust and keeping good connections with the people involved.

What is PBX?

A PBX is a system that handles phone calls within an organization by functioning as a private switching station. It enables multiple members of the organization to communicate by phone among themselves or with external callers through common lines.

In a standard PBX setup, a switchboard or cupboard is placed at the location to help direct calls, record voice messages, move calls forward, and perform other functions. 

These PBX systems can manage different kinds of phone calls—those that are nearby, across long distances, or even global ones—offering adaptability and the ability to grow for companies of any size.

Differences between PBX and VOIP

  • PBX: It depends on the machines set up to handle phone conversations inside a company. It works with standard telephone wires and can handle different functions like forwarding calls, sending voice messages, and directing calls. PBX systems have a reputation for being reliable and secure. Businesses often choose these systems because they value having their communications protected.
  • VoIP: VoIP works through the Internet by sending voice information digitally. It offers more adaptability and growth potential because it eliminates the necessity for separate telephone lines and equipment. VoIP systems can make video calls and quick messages and can work with different software programs.

Benefits of VoIP Phone System over PBX

VOIP phone systems have multiple benefits compared to old-style PBX ones. To start, VOIP often has lower setup and ongoing costs because it uses the Internet instead of costly physical hardware setups. VOIP systems can scale very well, which lets companies add or remove lines as they require without significant changes to the infrastructure.

VOIP allows for greater flexibility and more effortless movement since you can place and accept calls from any device with an internet connection, such as laptops, smartphones, or tablets. VOIP is particularly beneficial for remote work or businesses with multiple office locations.

Another significant benefit of VOIP is its many advanced options, such as forwarding calls, turning voicemail into email text, and conducting video meetings. 

These functions help people work better together and get more done in companies. VOIP lets companies combine their telephone systems with different communication tools and software, smoothing work processes and boosting the efficiency of the whole operation.

How To Choose The Right Business Phone System?

Before selecting a suitable business phone system for your company, you should think about these several important things:

  • Scalability: Make sure the phone system can grow with your business. Search for features in the system that let you add or take away users simply when your company scales up or down.
  • Features: Determine what functions your company demands, such as message recording for when you cannot answer calls, the ability to send a call to another number, group calling capabilities, and integration with mobile devices. 
  • Cost: Think about the initial cost and also the regular costs that come after, like equipment, putting it in place, taking care of it, and charges for services. Look at prices from various companies to choose the best option.
  • Reliability: Choose a phone system you can trust with minimal stoppages for ongoing conversation. Search for suppliers known for their continuous service and dependability.
  • Integration: If your company uses other software, ensure it works well with your phone system. Good integration can improve work efficiency and smooth workflows.
  • Support: Select a provider that provides excellent customer service and manages services well. Quick help is important for finding problems and fixing technical difficulties quickly.

When you examine these elements closely and ensure they match your business needs, you can select a suitable phone system that improves how well people can talk with each other and helps your company achieve its expansion goals.


Choosing the right phone system for your business is essential to improving communication and helping your company succeed. When you decide on one that fits your business’s requirements, consider how much it can grow, what functions it has, price, dependability, how well it works with other systems, and whether there is good customer service. 

NuWay Telecom is an excellent option for a complete solution that meets all these requirements. It provides many adjustable features, competitive prices, tested dependability, smooth integration with other systems, and outstanding customer support, making it a good choice for improving communication in your company.

Reference links: